We want to make sure your experience shopping with us is as genuine and memorable as possible. We are committed to providing an excellent shopping experience and your satisfaction is at the forefront of this. We understand that returns, refunds and changes of mind will occur from time to time. We are more than happy to offer a refund for any of the following reasons;
- Item arrived damaged
- Received the incorrect item
- Ordered incorrect item
- Change of mind
- Product is different from description
If your reason for wanting to return is not listed above, please contact us so we can help resolve the issue.
In some circumstances you may be required to provide photographic or video evidence of the faulty or damaged product so that we undertake an assessment of the damage before providing a refund.
In circumstances where you have purchased the wrong item or have simply changed your mind, we are happy to provide a refund providing that the items are returned to us within 30 days from the purchase date, still in saleable condition. In these cases you will be required to cover the cost of the return postage.