SHIPPING FAQ’s
How long will my order take to arrive?
All orders placed prior to 12:00pm AEST will be dispatched the same day (excluding weekends and public holidays). All of our orders are sent via Australia Post.
For detailed information about estimated delivery timing, visit the link below. All of our orders are dispatched from Melbourne, VIC.
https://auspost.com.au/service-updates/domestic-delivery-times
How can I check the status of my delivery?
Once you have placed an order, you will receive a confirmation email detailing the items you have purchased, the total cost and the shipping information.
Once the order has been fulfilled and sent off with a shipping carrier you will get another email letting you know your order is on the way. This email will have your tracking number provided. You can enter the tracking number into the link below where it will keep you updated with the status of your delivery.
Do you offer Express Shipping?
We do have the option of Express Shipping for $10. This can be found in the “Shipping Method” section of the checkout process.
There is an option for standard or express shipping. Simply check the “Express” option and it will update to Express Shipping.
Express shipping will usually arrive within 2-3 business days of dispatch.
How can I update the shipping information?
Once an order has been placed there is unfortunately no option to go back and change the details you have entered in during the checkout, so please make sure you have entered all of the correct information.
If you have entered in a wrong address or are in need of something to be changed, please email us straight away at [email protected] and provide us with your order number and what information you are wanting changed.
Do you offer click & collect?
In some circumstances we do offer the ability for you to collect a product you have purchased. We are based in Pascoe Vale South in Melbourne, Victoria. If you live within the Melbourne region and are in wanting to collect instead of having a purchased item shipped then send us an email to [email protected] or call us on 0418 784 303 and we can arrange something for you 🙂